POLICIES

DOG WALKING | DOG BOARDING | PET SITTING| PET TAXI

Payments: Payment is required prior to pet care service. Weekly clients may leave payment on the counter at the start of each week. All other clients such as vacation or pet sitting clients can pay a deposit at the initial consultation of $75.00 and after may leave the remainder of the payment on an agreed upon location before the first visit. We accept cash, credit card or check only. Please make checks payable to Molly Engler.

Dog Walking Refunds and Cancellations:

24 hour notice required. If notice is given, we will apply that visit towards a future visit. If dog walker arrives, and was not needed you will be charged for the visit.

Pet Sitting Cancellations:

Holiday Payment in full is charged (No Refunds)
0-48 Hours Payment in full is charged (No Refunds)
2-5 Days 20% of service total is due (80% refund)
6+ Days No charge, refund in full

We cannot resell time that has been expressly held and reserved for you. To avoid this fee, please contact Metro Pets & More as soon as possible if you need to reschedule an appointment.

Deposit

We require a non-refundable $75.oo deposit, for boarding or pet sitting services.  This is to ensure your pet is held a spot for the time frame you request.  This deposit will be applied towards the final payment.  If for some reason you don’t require our services for the time frame you requested, your $75.00 will not be returned.

Holidays:

A $10.00 fee will be applied to the total bill on the following holidays:

Memorial Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
New Years Day
4th of July
Easter

 

Key Pick-up/Drop-off:

A $10 fee will be applied if Metro Pets and More has to pick up or drop off your keys.

*$35.00 fee applies to all returned checks